Refund Policy

1. Automatic credit refunds

If a render fails, the credits for that render are refunded to your balance automatically - no need to contact us.

Every render reserves the maximum price up front and is settled against the final video length; the unused part of the reservation is returned automatically when the render completes.

2. Subscriptions

You can cancel your subscription at any time and keep access, and the credits already granted, until the end of the paid period. We do not offer partial refunds for unused time or unused plan credits, except where required by law.

If we made a billing error, contact us and we will correct it promptly.

3. Credit top-up purchases

Unused top-up credits can be refunded within 14 days of purchase if none of them have been spent. Once credits from a purchase have been used, the purchase is non-refundable, because the service (rendering) has then been delivered with your express consent.

4. How to request a refund

Email support@sonveya.com from the address on your account, with the receipt from Paddle if you have it. Refunds of payments are processed by Paddle, our merchant of record, and typically arrive within 5-10 business days depending on your bank.